Refund policy
Last updated: September 2026
To start a return, you can contact us at contact@ighost.store.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@ighost.store.
Returns.
You have 14 days from the date of delivery to request a return. To be eligible, items must be:
- Unworn and unwashed
- In their original condition and packaging
- Free from damage caused after delivery
To start a return, reach out through our contact page with your order number and reason. We'll take it from there.
Exchanges.
Want a different size or item? Contact us within 14 days of delivery and we'll do our best to sort it out, subject to availability.
Refunds.
Once your return is received and inspected, we'll notify you of the outcome. Approved refunds are processed back to your original payment method within 5–10 business days.
Shipping costs are non-refundable unless the return is due to our error.
Sale items.
All sale items are final sale no returns or exchanges unless the item arrives damaged or defective.
Damaged Or Wrong Items.
If your order arrives damaged, defective, or incorrect, contact us immediately with photos. We'll resolve it fast, no hassle.
Contact
Questions? Reach us through our contact page. We respond.
iGHOST we stand behind what we make.